Terms of Service

Last Updated: May 2026
Website: Ollyspawfectsnack.co.uk
Email: Ollyspawfectsnacks@gmail.com

Overview

This website is operated by Olly’s Pawfect Snacks. Throughout the site, the terms “we”, “us” and “our” refer to Olly’s Pawfect Snacks.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, including any policies linked on our website such as our Privacy Policy, Shipping Policy and Refund Policy.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products to you.

Section 1 — Online Store Terms

By using this website, you confirm that you are legally able to enter into a contract.

You must not use our website or products for any unlawful purpose, and you must not transmit viruses, malware or harmful code.

We reserve the right to refuse service to anyone where appropriate.

Section 2 — Products

We sell dog treats, chews and related pet products.

All products are intended for dogs only and should be fed responsibly as part of a balanced diet. Treats should be given under supervision, with fresh drinking water available at all times.

It is your responsibility to check that a product is suitable for your dog, especially if your dog has allergies, sensitivities, medical conditions, dental issues, is elderly, is a puppy, or is on a special diet.

Product images are for illustration only. Natural products may vary in size, shape, colour, texture and appearance.

Section 3 — Ingredients, Allergens and Suitability

We make reasonable efforts to provide accurate product descriptions, ingredients and feeding guidance.

Some products may contain or come into contact with common allergens. Please read product information carefully before purchasing.

If you are unsure whether a product is suitable for your dog, please consult your vet before ordering.

Section 4 — Use By Dates and Storage

Best before dates, batch details or freshness guidance may be shown on the product packaging where applicable.

Unless stated otherwise, products should be stored in a cool, dry place away from direct sunlight and heat. Once opened, reseal packaging where possible or transfer treats to an airtight container.

Freshness and shelf life may be affected if products are not stored correctly.

Section 5 — Orders and Payment

You agree to provide accurate billing, delivery and contact information when placing an order.

We reserve the right to refuse, cancel or limit any order, including where we suspect fraud, incorrect pricing, stock issues, reseller activity or an error on our website.

Prices may change without notice.

Section 6 — Delivery

Delivery times are estimates only and are not guaranteed unless clearly stated.

We are not responsible for delays caused by couriers, incorrect delivery details, weather, strikes, customs or events outside our control.

Please ensure your delivery address is correct before placing your order.

Section 7 — Returns, Refunds and Cancellations

Your statutory rights are not affected.

Under UK consumer rules, customers buying online usually have cancellation rights, but there are exceptions for certain goods, including items that are perishable, sealed for hygiene reasons, or unsuitable for return once opened.

Due to the nature of dog treats and food products, we may be unable to accept returns of opened, used, damaged-after-delivery, perishable or hygiene-sensitive items unless they are faulty.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at Ollyspawfectsnacks@gmail.com with your order number and photographs.

Section 8 — Accuracy of Information

We try to keep all information on our website accurate and up to date. However, we do not guarantee that all content, pricing, product descriptions, availability or images will always be free from errors.

We reserve the right to correct errors, update information or cancel orders where necessary.

Section 9 — Website Use

You agree not to copy, reproduce, resell, exploit or misuse any part of our website, branding, product content, images or materials without our written permission.

You must not use our website to spam, scrape data, upload harmful code, infringe intellectual property rights, harass others or carry out unlawful activity.

Section 10 — Third-Party Links and Tools

Our website may include links to third-party websites or tools. We are not responsible for third-party content, services, policies or practices.

Your use of third-party websites is at your own risk.

Section 11 — Personal Information

Your personal information is handled in accordance with our Privacy Policy.

Section 12 — Limitation of Liability

To the fullest extent permitted by law, Olly’s Pawfect Snacks shall not be liable for indirect, incidental or consequential losses arising from your use of our website or products.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including your statutory consumer rights.

Section 13 — Indemnification

You agree to indemnify and hold harmless Olly’s Pawfect Snacks from claims arising from your breach of these Terms or misuse of our website.

Section 14 — Changes to These Terms

We may update these Terms from time to time by posting changes on this page. Your continued use of the website means you accept the updated Terms.

Section 15 — Governing Law

These Terms are governed by the laws of the United Kingdom.

Section 16 — Contact Information

Questions about these Terms should be sent to:

Olly’s Pawfect Snacks
Website: Ollyspawfectsnack.co.uk
Email: Ollyspawfectsnacks@gmail.com