Returns, Refunds & Cancellation Policy

Last updated: 18 October 2026

At Olly’s Pawfect Snacks, we take great care in preparing and packing every order. Please read our returns, refunds and cancellation policy before placing your order.

Returns Policy – No Returns

We do not offer voluntary returns or refunds for change of mind, unwanted purchases or items ordered incorrectly.

As many of our products are edible dog treats and pet food products, certain items cannot be returned for hygiene, health and safety or perishable-goods reasons where applicable under consumer law.

This does not affect your statutory consumer rights, including any legal right to cancel an eligible online purchase or obtain a remedy for faulty, damaged or incorrectly supplied goods.

Order Cancellations – 1 Hour

We understand that mistakes can happen when placing an order.

You may request to cancel or amend your order within 1 hour of placing it.

To request a cancellation, please email ollyspawfectsnacks@gmail.com as soon as possible, including your order number.

After the 1-hour cancellation window, we cannot guarantee that your order can be cancelled or amended, as processing and preparation may already have begun.

If your cancellation is accepted before dispatch, a full refund will be issued to your original payment method.

This 1-hour policy applies to voluntary order cancellations and does not affect any cancellation rights provided by law.

Damaged, Faulty or Incorrect Items

We want every order to arrive in pawfect condition!

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at ollyspawfectsnacks@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the affected item and packaging, where possible

We will review the issue and arrange an appropriate resolution, including a replacement or refund where required by law.

Please do not return any items without contacting us first so we can provide the appropriate instructions.

Exchanges

We do not offer exchanges for change of mind or incorrectly ordered products.

If you receive a faulty, damaged or incorrect item, please contact us so we can help resolve the issue in accordance with your statutory rights.

UK & EU Consumer Rights

Customers purchasing online in the United Kingdom or European Union may have a statutory right to cancel eligible purchases within 14 days of receiving their goods.

Certain products are exempt from this right, including goods that are liable to deteriorate or expire rapidly, and certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

These exemptions only apply where the relevant legal conditions are met.

Where a statutory cancellation right applies, customers may exercise that right within the applicable legal timeframe, regardless of our voluntary 1-hour cancellation policy.

For eligible statutory cancellations, we will provide return instructions and process any refund, including applicable standard delivery charges, in accordance with the relevant consumer protection laws.

Nothing in this policy excludes or limits your statutory consumer rights.

Refunds

Where a refund is approved or required by law, it will be issued to your original payment method.

Once processed, refunds may take additional time to appear in your account depending on your bank or payment provider.

We will notify you when your refund has been processed.

Contact Us

If you have any questions about your order, need to request a cancellation or wish to report a problem with an item, please contact us.

Olly’s Pawfect Snacks

Email: ollyspawfectsnacks@gmail.com

We’re always happy to help keep our customers and their four-legged friends happy!